Client Relations and Customer Service Training Courses

Enhance your client management and customer service skills with The Professional Alternative’s certificated training courses.

Get Started

Working with clients and improving customer service

Elevate your ability to develop and maintain client relationships and deliver outstanding customer service with our targeted training courses. Whether you’re looking to enhance your marketing strategies, manage finance essentials, or grow your sales pipeline, our courses provide all the tools you need to succeed in client-facing roles.

Client Relations and Customer Service Training Courses

Our most popular e-learning courses include:

The Golden Rules of Customer Complaint Resolution

  • #Practice Management & Operations
  • #Working with Clients

0- 1 min

The Professional Alternative

How Mid-Sized Firms Can Approach Clients

  • #Working with Clients

5-10 mins

Helen Lowe

Growing your pipeline: defining key sales messages

  • #Practice Management & Operations
  • #Working with Clients

10-15 mins

Alex Shacklock

Best Practice Guide: Responding to Client Requests for Proposals (RFP) and Requests for Quotations (RFQ)

  • #Practice Management & Operations
  • #Teamwork & Communications

10-15 mins

The Professional Alternative

Lunch & Learn: Dealing with Difficult Clients and Colleagues

  • #Personal Effectiveness
  • #Teamwork & Communications

15-30 mins

Beth Pipe

7 Steps of business development

  • #Personal Effectiveness

0- 1 min

The Professional Alternative

Understanding Business Development – Part 1

  • #Working with Clients

15-30 mins

Nikki McGuire

Whitaker on The Power of Personal

  • #Practice Management & Operations
  • #Working with Clients

15-30 mins

Liz Whitaker

Understanding and Delivering Great Customer Service

  • #Managing / Leading Others
  • #Practice Management & Operations
  • + 1 other

1-5 mins

The Professional Alternative

Marketing techniques that will drive business development

  • #Practice Management & Operations

1-5 mins

Sam Davies

The three things you need to excel at client care

  • #Personal Effectiveness
  • #Working with Clients

0- 1 min

The Professional Alternative

Growing your pipeline: setting targets

  • #Practice Management & Operations
  • #Working with Clients

5-10 mins

Alex Shacklock

Business Development and Marketing Strategy: The Favourability Journey

  • #Practice Management & Operations
  • #Teamwork & Communications

5-10 mins

Leor Franks

Customer care: the dos and don’ts of de-escalation

  • #Working with Clients

1-5 mins

The Professional Alternative

Lisa Leighton: Creating Client Value & Improving the Client Experience

  • #Working with Clients

10-15 mins

Lisa Leighton

20 questions that will make you a more effective negotiator

  • #Practice Management & Operations
  • #Working with Clients

1-5 mins

The Professional Alternative

An Introduction to Negotiating

  • #Personal Effectiveness
  • #Teamwork & Communications
  • + 1 other

5-10 mins

Beth Pipe

Toolkit: What Does ‘Value’ Mean For Clients?

  • #Working with Clients

1-5 mins

Dr. Catherine McGregor

Defining Prospects & Creating a Strong Pipeline for Growth

  • #Practice Management & Operations
  • #Working with Clients

15-30 mins

Paul Richmond

Client Strategy for Graduates

  • #Personal Effectiveness
  • #Working with Clients

1-5 mins

The Professional Alternative

Boost your client engagement

See how our training can transform your client management and service delivery with features like:

  • Practical, hands-on learning experiences
  • Techniques that can be immediately applied to your work
  • Access to expert advice and ongoing support
  • Networking opportunities with customer service and sales professionals
  • Interactive modules focusing on real-world applications

Improve client experience with carefully tailored courses

Start your client relations and customer service training today to enhance your relationship with the people that matter most to you.

Book a Demo