Equality, Diversity & Inclusion for managers & supervisors

What’s covered in the course?

You’ll have access to two modules, each taking around 15 to 30 minutes to complete, making it manageable even on a busy day.

Module 1: Creating and Maintaining an Inclusive Work Culture

Great culture starts with everyday behaviour.

In this module, managers will:

• Recognise why inclusivity is essential to team performance and wellbeing
• Identify practical ways to build and maintain an inclusive working environment
• Handle inclusivity challenges and resolve conflict in a fair and balanced way
• Work through a case study that explores the real-world impact of discrimination in the workplace

Module 2: EDI and Clients

Inclusion does not stop at your internal team. It directly affects the service you provide.

In this module, managers will:

• Assess how EDI influences client experience
• Recognise the importance of empathy in client interactions and how diverse teams strengthen it
• Understand the link between EDI and innovation
• Apply techniques to reduce the risk of discrimination in client service
• Review a practical case study to see how discrimination can affect both workplace and client outcomes

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Who should take this course?

This course is ideal for:

• Partners and senior leaders
• Line managers and supervisors
• Team leaders and heads of department
• Anyone responsible for managing people or client relationships

Why it works