How well does your team communicate?

Good communication is necessary if you are looking to hold a successful team together (sorry to those of you with social anxiety).

It’s the difference between a seamless client experience and a lost business opportunity.

One poorly written email or a clumsy phone call can make clients question your professionalism, and in client-facing roles, perception is everything.

So, how confident are you in your team’s communication skills?

Effective communication at work

Communication isn’t just about getting the point across.

If we look at it beyond the basics, communication is about building trust and strong internal and external relationships to represent your business in the best possible light.

Let’s look at a couple of examples, and you decide which is the most effective.

Example A

A project manager sends an email to the team:

“Hi,

FYI, we’re behind schedule. Let’s fix this.”

Example B

“Hi Team,

Quick update: We’ve hit a slight delay with [project task]. Here’s the plan to get back on track:

1. [Action Step 1] by [date].
2. [Action Step 2] by [date].
3. Let’s meet at [time] to review the latest developments. Feel free to let me know if you need help with anything.

Thanks for your continued hard work!”

Which one would you send?

I’m hoping you said example B.

This email is precise, professional, and shows the team that while you’ve recognised an issue, you have everything under control.

Meanwhile, example A had no instructions and no details. Your team would be left scratching their heads, wondering how exactly they’re supposed to “fix this.” Do they wave a magic wand? Consult the Oracle?

The key is to be clear, confident and respectful. It can be a challenging skill to nail, but once you do, we guarantee you’ll see a difference.

How to help your team improve their communication

If your team could use a little polish in their communication abilities, we’ve got just the thing.

Our communication and teamwork training is designed specifically for professionals in sectors like accountancy and law – where precision, clarity, and professionalism are non-negotiable.

With The Professional Alternative’s online training platform, you’ll be able to access:

• Scenario-based learning – Your team will engage in realistic scenarios that mirror the daily challenges, ensuring skills that stick. Remember, practice makes perfect.
• Interactive exercises – From preparing crystal-clear emails to tackling tricky client conversations like a pro, these exercises sharpen both written and verbal communication.
• Expert feedback – Our specialists provide constructive, tailored feedback to help your team members fine-tune their communication style.
• Ongoing support – Learning doesn’t just end when you finish the course. We offer access to ongoing resources so your team can continue growing and improving.

Book your demo and start your team’s communication and teamwork training today – because clear, confident communication leads to happy clients and even happier teams.