Handling First Tier Complaints in Law Firms

Book a Demo: Handling First Tier Complaints in Law Firms

There’s one thing we can all agree on. We all hate complaints.

However, they do happen, and in today’s world, all it takes is the click of a button for a client to share their frustration, escalate an issue or trigger a formal process.

The good news? When complaints are handled properly, even the prickliest client issue can be turned into an opportunity to build trust.

That’s exactly what our Handling First Tier Complaints training is designed to help you do.

Handling First Tier Complaints in Law Firms

Want to try it out yourself? Book a quick demo today.

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Jack Constant

“I’m here to help you get the most out of The Professional Alternative learning platform”

Jack Constant
Director of Sales

01202 331609

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What’s in our Handling First Tier Complaints in Law Firms course?

In just one 10/15-minute module (yes, it’s really that quick), you’ll learn:

  • What the regulators require
  • How to avoid complaints in the first place
  • The five golden rules of client complaint handling
  • How to choose the right words at the right time
  • How to de-escalate conflict before it escalates further

Seeing is believing. Book your demo with us today and start handling complaints like a pro.

Book a demo

Who is the Handling First Tier Complaints in Law Firms training course for?

This course is ideal for:

  • Accountancy and legal staff who are client-facing
  • Partners, managers and team leaders who field complaints
  • Anyone who wants to feel more confident handling difficult conversations

Why it works

  • Built for busy professionals
  • Delivered in formats that suit how people actually learn
  • Includes real-world case studies and examples
  • Designed to meet UK regulatory expectations
  • Contributed to and approved by accounting and legal professionals